Two of your dairy employees are not getting along and are bringing down everyone’s morale. Or one of your best milkers comes in to see you after an ugly confrontation with the dairy herd manager. What do you do? Some psychologists tell us that a measure of our self-esteem is being able to confront difficult situations. And no doubt this is also an important measure of effective management abilities. But as Tom Wall warns us in his excellent paper in the May 21 issue of Progressive Dairyman, it sure is easy to ignore the people problems and focus on doing “real work.”