A young audience member came up to me at a conference I was set to speak at last year and said (I’m paraphrasing, but not much): “Richard, I’ve read the conference program, and I see that you’re going to be speaking on employee engagement later today.

Getting all employees on the same page is critical as we balance keeping our doors open for business with making major management changes in response to the current dairy markets. Above that, we must also prioritize the health and safety of our people.