How often have you seen a highly skilled manager fail in leading their team? Some signs are high turnover, lax standards and low morale. How often have you seen employees or owners in charge of managing people struggle to connect with employees and keeping everyone aligned with the goals?

We all find ourselves in situations where we need to have tough conversations. No one wants to deal with conflict, yet it's important to remember that productive conversations are still possible, even when it seems like neither side is willing to budge.